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General settings cover your business identity and the authorised person on your account. Complete both sections as part of the account setup checklist.

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Business Profile

Under Settings → General, update:
  • Business details — industry, description, TIN, and VAT number
  • Business type — set during registration and displayed read-only here. To change it, email support@clickpesa.com.
  • Company name — displayed read-only after it is set. To change it, email support@clickpesa.com.
  • Contact details — phone, email, address, city, country, and website
  • Customer support — email and phone so customers can reach you after they pay or receive a payout
Your company name appears on ClickPesa receipts, invoices, and payment pages. Customers use customer support to contact you — not your account email or phone. Choose English or Swahili for notifications under Settings → Notifications.

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Authorised Person

On the same page, add the authorised contact person:
  • Name
  • Phone number
  • Email

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How to update

1

Open General settings

Open Settings from the bottom-left sidebar and select General.
Settings sidebar with General selected

Settings sidebar with General selected.

2

Edit your profile

Click Edit in the top right corner.
General settings edit form

Click Edit to update business, contact, and authorised person details.

3

Save your changes

Update the fields and click Save.
General settings saved confirmation

Confirm your updates with Save.

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Tips

Set up General settings before using payment or payout features. Add customer support so customers know how to reach you. Set English or Swahili under Settings → Notifications. On bulk payouts, the Language column applies only to that recipient.

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FAQ

Do my company details appear on receipts, invoices, and payment pages? Your company name does. The email and phone on those pages are your customer support contacts, not the account email and phone. Where do I set notification language? Settings → Notifications.