Notifications

The person who needs to act on a payment is often not the one who created the ClickPesa account. If only one inbox sees it, money can sit unnoticed. After a customer pays, they also need a way to reach your business — a support email and phone, not a login address. Settings → Notifications lets you send the same payment, payout, and deposit alerts to your team, including by SMS. Settings → General lets you put a support contact on checkout, receipts, invoices, and payment confirmations. The dashboard also has:

1. In-app bell — the notification icon in the header
2. Account alerts — banners on relevant pages for setup, KYC, settlement, and product updates

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Email and SMS

Choose who gets transaction email and SMS, and in which language. Default language English or Swahili. Used for messages to you, your customers, and payout recipients, unless a payout row sets its own language. Receiving emails Up to 5 addresses. If no email is added, your account email is used. If you add emails, only those inboxes get transaction email. Receiving SMS numbers Up to 3 Tanzanian numbers in +255 format. If no phone is added, your account phone is used. If you add phones, only those numbers get transaction SMS. What you can turn off Turn collections, disbursements, or deposits off if you do not want email or SMS for that activity. KYC, API keys, and Direct Debit updates always go to your account email. They are not sent as SMS. Invoice emails go to your customer. You are not emailed when you share, update, or mark an invoice paid. When they pay, that is a collection alert. Email and SMS are set on this page, not in the bell menu.

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Customer support

Customers who just paid — or a recipient waiting on a payout — will look for a way to reach you. Add a customer support email and phone under Settings → General. That contact is what they see on checkout, receipts, invoices, and payment confirmations. Your account email and phone stay private. Customers get a confirmation when they pay you, and an invoice email when you share, update, or mark an invoice paid. Payout recipients are notified when ClickPesa can reach them (for example their mobile money number). Add their email, phone, or a note if you want the message to include your business name and support contact. See Single Payout and Bulk Payouts.

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In-app notifications

If web notifications are enabled and you have granted permission for merchant.clickpesa.com, you can receive web notifications while logged in, even when the dashboard tab is in the background.

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Account alerts

Account alerts highlight actions that need your attention or share important product updates. They appear below the page title and breadcrumbs. What you can expect

• Relevant pages only: Most alerts show where you can resolve them — for example collection setup on Get Started and Settings → Collection, settlement updates on account and payout pages, and developer product updates on the dashboard and Settings → Developers
• Critical KYC limits: If your pre-KYC transaction limit is reached, a restriction alert stays available across the dashboard until KYC is approved
• Dismiss informational updates: Product updates and similar messages can be dismissed after you’ve read them so they don’t keep reappearing
• Collapse when needed: You can temporarily hide or expand alerts on a page while you work

Account alerts are separate from the notification bell and from Settings → Notifications.

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FAQ

How do I stop transaction emails? Turn off collections, disbursements, or deposits under Settings → Notifications, or remove that address from the emails you added. How do I add another inbox or phone? Add it under receiving emails (max 5) or receiving SMS numbers (max 3, +255). Once you add people, only they get those alerts. Will KYC or API key emails go to my team list? No. Those stay on your account email. Will I get an email when I share an invoice? No. Invoice emails go to the customer. When they pay, you get a collection alert if collections is on. Do notification settings affect security alerts? Security-related alerts are mandatory and are not controlled by these preferences. Where do account alert banners appear? Most account alerts appear on the pages where you can act on them. Critical KYC limit alerts stay available across the dashboard until KYC is approved. Informational product updates can be dismissed after you read them.