Account alerts highlight actions that need your attention or share important product updates. They appear below the page title and breadcrumbs.What you can expect
Relevant pages only: Most alerts show where you can resolve them — for example collection setup on Get Started and Settings → Collection, settlement updates on account and payout pages, and developer product updates on the dashboard and Settings → Developers
Critical KYC limits: If your pre-KYC transaction limit is reached, a restriction alert stays available across the dashboard until KYC is approved
Dismiss informational updates: Product updates and similar messages can be dismissed after you’ve read them so they don’t keep reappearing
Collapse when needed: You can temporarily hide or expand alerts on a page while you work
Account alerts are separate from the notification bell. Use notification settings for payment, payout, and deposit preferences.
Transaction notifications alert you to key account activity in real time. You can customize which transaction types and channels you receive alerts for.Notification categories
Payout — payout initiated, refunded, or reversed
Deposit — deposit instructions and confirmations
Local payment — payments settled into your account
CRDB Direct Debit mandates — mandate requested, approved, rejected, or cancelled (see Payment Plans)
Channels
Email — sent to your registered email address
In-app — shown inside the Merchant Dashboard
Web — browser notifications when logged in (Safari support may vary)
Click the notification icon at the top right of the dashboard.
Notification bell in the dashboard header.
2
Browse in-app notifications
View payment, payout, and deposit updates in the notifications panel.
In-app notifications list.
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Open a notification
Click a notification to open its details in a drawer.
Single notification details.
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Delete or mark as read
Use the three-dot menu on a notification to delete it or mark it read or unread.
Notification actions menu.
You also receive email notifications with the same information when email alerts are enabled.If web notifications are enabled and you have granted permission for merchant.clickpesa.com, you can receive web notifications while logged in, even when the dashboard tab is in the background.
Can I receive notifications for only certain transaction types?Yes. Use notification settings to enable alerts for selected categories only.Are web notifications available when I am not on the dashboard?Web notifications require an active browser session where you are logged in and have granted permission.How do I stop email notifications?Turn off Email for the categories you do not want in notification settings.Do notification settings affect security alerts?Security-related alerts are mandatory and are not controlled by these preferences.Where do account alert banners appear?Most account alerts appear on the pages where you can act on them. Critical KYC limit alerts stay available across the dashboard until KYC is approved. Informational product updates can be dismissed after you read them.
