A Customer BillPay Control Number is a static control number assigned by a merchant to a specific customer. It can be reused for multiple payments, making it ideal for scenarios where customers make frequent or recurring payments.

How to Generate or Assign a Customer BillPay Control Number

You can generate or assign a Customer Control Number through the ClickPesa Dashboard or via API.

  • Log in to your Merchant Dashboard.
  • Navigate to Collection → Customers.
  • Select an existing customer or create a new one.
  • In the Customer Overview, find the CUSTOMER BILLPAY CONTROL NUMBER
  • If not shown, click Assign BillPay Number to generate one.
  • Share the control number with the customer for making payments.

Making Payments Using a Customer BillPay Control Number

Customers can make payments using their assigned control number via mobile money, SIM banking, or at a CRDB bank Wakala.

via Airtel Money

  1. Piga *150*60#
  2. Chagua Chaguo 5 --- Lipia Bili
  3. Chagua Chaguo 2 --- Chagua Kampuni
  4. Chagua Chaguo 7 --- Chagua Kampuni
  5. Weka Namba --- 47
  6. Ingiza namba ya Kumbukumbu --- []
  7. Weka Kiasi
  8. Chagua 1 --- (Ndio) Kuthibitisha
  9. Weka PIN

via M-Pesa

  1. Piga *150*01#
  2. Chagua Chaguo 4 --- Lipia Bili
  3. Chagua Chaguo 3 --- Ingiza Namba ya Kampuni
  4. Ingiza Namba ya Kampuni --- [M-Pesa Merchant Number] - Available at onboarding
  5. Weka Kumbukumbu ya Malipo --- []
  6. Ingiza Kiasi
  7. Ingiza Namba ya Siri

via Mixx by Yas (Tigopesa/Zantel)

  1. Piga *150*01#
  2. Chagua Chaguo 4 --- Lipia Bili
  3. Chagua Chaguo 3 --- Ingiza Namba ya Kampuni
  4. Ingiza Namba ya Kampuni --- 889999
  5. Weka Kumbukumbu ya Malipo --- []
  6. Ingiza Kiasi
  7. Ingiza Namba ya Siri

via CRDB

  1. Piga *150*03#
  2. Chagua 1 --- Simbanking
  3. Weka Namba ya Siri
  4. Chagua 4 --- Pay Bills
  5. Chagua 6--- Taasisi
  6. Chagua 7 --- Nyinginezo
  7. Chagua N –— Next
  8. Chagua N –— Next
  9. Chagua CLICKPESA
  10. Weka Namba ya Malipo --- []
  11. Ingiza Kiasi
  12. Thibitisha Malipo