Webhooks are HTTP POST callbacks that deliver notification messages for events. ClickPesa uses webhooks to inform your systems when transactional events occur. This way, your servers are always up to date with transaction information.
Webhook events are published from actions in any of the ClickPesa products, including the ClickPesa Dashboard, Hosted Integrations, Embedded Solutions and APIs .

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Webhook Events

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PAYMENT RECEIVED

When a payment is received successfully, this event is triggered. This event provides you with key information about the payment, including identifiers, amounts, and customer details.
  • Description - This event is triggered whenever a customer makes a successful payment. The webhook will send details of the transaction, including the amount, payer information, and transaction status.
  • Sample Payload Data 
{
  "event": "PAYMENT RECEIVED",
  "data": {
    "paymentId": "PAY123456",
    "orderReference": "ORD987654",
    "collectedAmount": "10000.00",
    "collectedCurrency": "TZS",
    "status": "SUCCESS",
    "customer": {
      "name": "John Doe",
      "email": "john@example.com",
      "phone": "255700000000"
    },
    "createdAt": "2024-04-10T18:22:16.949Z",
    "updatedAt": "2024-04-10T18:22:56.153Z"
    "clientId": "ID1234XHYAJK"
}

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PAYMENT FAILED

  • Description - This event is triggered when a payment attempt fails. The webhook will include information about the failure reason, the attempted transaction, and any relevant error codes.
  • Sample Payload Data 
{
  "eventType": "PAYMENT FAILED",
  "data": {
    "id": "0969231256LCP2C95",
    "status": "FAILED",
    "orderReference": "0969231256", // unique order reference
    "message": "Insufficient balance",
    "updatedAt": "2024-04-11T04:58:31.036Z",
    "createdAt": "2024-04-11T04:58:31.036Z",
    "clientId": "ID1234XHYAJK"
  }
}

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PAYOUT INITIATED

  • Description - This event is triggered when a payout process is initiated. The webhook will provide details such as the payout amount, recipient information, and the initial status of the payout.
  • Sample Payload Data 
{
  "event": "PAYOUT INITIATED",
  "data": {
    "updatedAt": "2024-09-02T10:15:30.000Z",
    "createdAt": "2024-09-01T14:22:10.000Z",
    "id": "PAY17072CD",
    "orderReference": "order_123456",
    "amount": "20000.00",
    "currency": "TZS",
    "fee": "2360.00",
    "status": "SUCCESS",
    "channel": "BANK TRANSFER", // or MOBILE MONEY
    "channelProvider": "Equity Bank Tanzania Limited",
    "transferType": "ACH", // or RTGS // if available
    "notes": "Payment for invoice no. 123456", // if available
    "beneficiary": {
      "accountNumber": "123456789",
      "accountName": "John Doe",
      "swiftNumber": "ABC1234XYZ", // if available
      "routingNumber": "110000000", // if available
      "beneficiaryMobileNumber": "255600000000", // if available
      "beneficiaryEmail": "johndoe@example.com" // if available
    },
    "clientId": "ID1234XHYAJK"
  }
}

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PAYOUT REFUNDED

  • Description - This event occurs when a payout is refunded, due to an issue with the payout process. The webhook will include the refund details and the original payout information.
  • Sample Payload Data 
{
  "event": "PAYOUT REFUNDED",
  "data": {
    "updatedAt": "2024-09-02T10:15:30.000Z",
    "createdAt": "2024-09-01T14:22:10.000Z",
    "id": "PAY17072CD",
    "orderReference": "order_123456",
    "amount": "20000.00",
    "currency": "TZS",
    "fee": "2360.00",
    "status": "REFUNDED",
    "channel": "BANK TRANSFER", // or MOBILE MONEY
    "channelProvider": "Equity Bank Tanzania Limited",
    "transferType": "ACH", // or RTGS // if available
    "notes": "Payment for invoice no. 123456", // if available
    "refund": {
      // reverse details
      "message": "The payout was refunded due to insufficient balance.",
      "refundedAt": "2024-09-02T09:30:00.000Z"
    },
    "beneficiary": {
      "accountNumber": "123456789",
      "accountName": "John Doe",
      "swiftNumber": "ABC1234XYZ", // if available
      "routingNumber": "110000000", // if available
      "beneficiaryMobileNumber": "255600000000", // if available
      "beneficiaryEmail": "johndoe@example.com" // if available
    },
    "clientId": "ID1234XHYAJK"
  }
}

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PAYOUT REVERSED

  • Description: This event is triggered when a payout is reversed, typically due to an error or a dispute. The webhook will contain details about the reversal, the original payout, and any related information.
  • Sample Payload Data 
{
  "event": "PAYOUT REVERSED",
  "data": {
    "updatedAt": "2024-09-02T10:15:30.000Z",
    "createdAt": "2024-09-01T14:22:10.000Z",
    "id": "PAY17072CD",
    "orderReference": "order_123456",
    "amount": "20000.00",
    "currency": "TZS",
    "fee": "2360.00",
    "status": "REVERSED",
    "channel": "BANK TRANSFER", // or MOBILE MONEY
    "channelProvider": "Equity Bank Tanzania Limited",
    "transferType": "ACH", // or RTGS // if available
    "notes": "Payment for invoice no. 123456", // if available
    "reverse": {
      // reverse details
      "message": "The payout was reversed due to invalid account information.",
      "reversedAt": "2024-09-02T09:30:00.000Z",
      "reversedWithFee": true // whether funds were returned with fee or not
    },
    "beneficiary": {
      "accountNumber": "123456789",
      "accountName": "John Doe",
      "swiftNumber": "ABC1234XYZ", // if available
      "routingNumber": "110000000", // if available
      "beneficiaryMobileNumber": "255600000000", // if available
      "beneficiaryEmail": "johndoe@example.com" // if available
    },
    "clientId": "ID1234XHYAJK"
  }
}

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DEPOSIT RECEIVED

  • Description: This event is triggered when a deposit is received. The webhook will contain details about the deposit and any related information.
  • Sample Payload Data 
{
  "event": "DEPOSIT RECEIVED",
  "data": {
    "id": "DEP17C9LPL",
    "status": "SUCCESS",
    "paymentReference": "1982813f15938863",
    "orderReference": "DEP17C9LPL",
    "depositAmount": "2000",
    "depositCurrency": "TZS",
    "channel": "CRDB COLLECTION",
    "updatedAt": "2025-07-20T13:44:22.902Z",
    "createdAt": "2025-07-20T13:44:13.893Z",
    "message": "Payment from Payclick Co Ltd",
  }
}

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Setting Up Webhooks

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1. Access Webhooks Settings

  • Log in to your ClickPesa Dashboard.
  • Navigate to Settings -> Developers.
  • Locate the Webhooks Settings section.

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2. Add a Webhook URL

  • Select event types to subscribe to, such as PAYOUT INITIATED, PAYOUT REVERSED, PAYOUT REFUNDED, PAYMENT RECEIVED, PAYMENT FAILED or DEPOSIT RECEIVED and set the webhook URL.

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3. Receiveing Webhook Calls

  • The gateway sends HTTP POST requests to the provided URL upon an event.
  • Your system should respond with a 2xx HTTP status code to acknowledge receipt.
Note: This status code only indicates receipt, not successful processing.
Extra data in the response is ignored.