Payment Statuses
Understand the different payment statuses and how to receive them
Status Overview
| Status | Description |
|---|---|
SUCCESS | Received payment that has not been settled to the merchant account yet. |
SETTLED | Funds are already settled to the merchant account. |
PROCESSING | Payment is currently being processed. |
PENDING | Payment is pending and awaiting further action from the customer. |
FAILED | Payment was not successful. |
ON-HOLD | Payment is on hold and requires further action from the merchant. |
REFUNDED | Payment was not settled to merchant account and funds returned to the customer |
REVERSED | Payment was settled to merchant account and then funds were returned to the customer |
Payment Status in the ClickPesa Dashboard
- You can view the payment status in the ClickPesa Dashboard under the Transactions section.
- The payment statuses are updated in real-time as the payment progresses through different stages.
Payment Status In Your Application
There are two ways to receive payment statuses in your application:
- Webhooks - ClickPesa sends real-time updates to your server when a payment status changes. You can use webhooks to receive these updates.
- Querying - Alternatively, you can make API calls periodically to Payment API query payment endpoint.
Payment Status for Customers
- In Checkout, payment status is displayed to the customer in real-time.
- Additionally, the final payment notificationSuccessfully made payment is sent to the customer via their registered email or mobile phone number.