Payment Statuses - ClickPesa Documentation

Status Overview

Status	Description
`SUCCESS`	Received payment that has not been settled to the merchant account yet.
`SETTLED`	Funds are already settled to the merchant account.
`PROCESSING`	Payment is currently being processed.
`PENDING`	Payment is pending and awaiting further action from the customer.
`FAILED`	Payment was not successful.
`ON-HOLD`	Payment is on hold and requires further action from the merchant.
`REFUNDED`	Payment was not settled to merchant account and funds returned to the customer
`REVERSED`	Payment was settled to merchant account and then funds were returned to the customer

Payment Status in the ClickPesa Dashboard

You can view the payment status in the ClickPesa Dashboard under the Transactions section.
The payment statuses are updated in real-time as the payment progresses through different stages.

Payment Status In Your Application

There are two ways to receive payment statuses in your application:

Webhooks - ClickPesa sends real-time updates to your server when a payment status changes. You can use webhooks to receive these updates.
Querying - Alternatively, you can make API calls periodically to the query payment endpoint.

Payment Status for Customers

In Checkout, payment status is displayed to the customer in real-time.
Additionally, the final payment notificationSuccessfully made payment is sent to the customer via their registered email or mobile phone number.

Payout Statuses