Learn what CRDB Direct Debit is in the CRDB Direct Debit Overview. Collection settings are also documented in Collection Settings.
Before You Start
Make sure you have:- A verified ClickPesa merchant account with completed KYC
- The CRDB Direct Debit activation fee (250,000 TZS) ready to pay when prompted
CRDB Direct Debit cannot be enabled until KYC is approved. See limits before KYC approval.
Activation Steps
1. Open Collection Settings
- Log in to your Merchant Dashboard.
- Go to Settings → Collection, or open Get Started → Payment Methods.
- Find CRDB Direct Debit under online / checkout collection methods.
2. Complete KYC (if not already done)
If your account is not yet verified, complete KYC under Settings → KYC before activation.3. Pay the Activation Fee
Toggle on CRDB Direct Debit and complete the one-time activation payment of 250,000 TZS when prompted.4. Confirm the Method Is Active
After successful payment and activation:- CRDB Direct Debit shows as active in Collection settings
- You can create Payment Plans that collect via Direct Debit
- API applications with Collection API access can request mandate approvals
Managing Direct Debit
- View status anytime under Settings → Collection.
- Toggle the method on or off using the switch next to CRDB Direct Debit (platform availability and your activation still apply).
- Create plans from Payment Plans in the sidebar, or from a customer profile.
- Track payments in Payments with channel CRDB DIRECT DEBIT MANDATE.