> ## Documentation Index
> Fetch the complete documentation index at: https://docs.clickpesa.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Login and Password Reset

> How to log in to the ClickPesa Merchant Dashboard with OTP and reset your password

<Note>
  First-time registration, email verification, and OTP setup are covered in [Get Started With ClickPesa](/home/onboarding#step-1-sign-up).
</Note>

## Login

After your first login you do not need to verify your email or add your phone number again.

<Steps>
  <Step title="Open the login page">
    Go to [merchant.clickpesa.com](https://merchant.clickpesa.com/).
  </Step>

  <Step title="Enter your credentials">
    Enter your email and password, then click **Login**.
  </Step>

  <Step title="Enter your OTP">
    Enter the OTP sent to your phone number.
  </Step>
</Steps>

OTP is a 5-digit code sent via SMS to your phone number. Every time you sign in with your email and password you receive an OTP that you must enter to access your account. The OTP is unique and expires after a couple of minutes. If the OTP is incorrect, you cannot log in — use **Resend OTP** to receive a new code. You can also receive the OTP by email.

## Reset Password

<Steps>
  <Step title="Start password reset">
    On the login page, click **Forgot password** under the password field.

    <Frame caption="Click **Forgot password** on the login page.">
      <img src="https://mintcdn.com/clickpesa/C3eIIio-qxIwXWfX/images/knowledge-base/SCR-20240917-csdw-1.png?fit=max&auto=format&n=C3eIIio-qxIwXWfX&q=85&s=53e2742c7dab4182bc364b159fe37ceb" alt="Login page with Forgot password link" width="1388" height="1932" data-path="images/knowledge-base/SCR-20240917-csdw-1.png" />
    </Frame>
  </Step>

  <Step title="Request a reset link">
    Enter your email and click submit to receive a password reset link.

    <Frame caption="Enter the email address for your account.">
      <img src="https://mintcdn.com/clickpesa/0WSW-pYZvTe4euTd/images/knowledge-base/password-reset-enter-email.png?fit=max&auto=format&n=0WSW-pYZvTe4euTd&q=85&s=9f482f102ce6f3995b4b7e15264b775c" alt="Password reset email entry form" width="1372" height="1490" data-path="images/knowledge-base/password-reset-enter-email.png" />
    </Frame>
  </Step>

  <Step title="Open the email link">
    Check your email and click the **Reset Password** button.

    <Frame caption="Use the **Reset Password** button in the email.">
      <img src="https://mintcdn.com/clickpesa/0WSW-pYZvTe4euTd/images/knowledge-base/password-reset-email.png?fit=max&auto=format&n=0WSW-pYZvTe4euTd&q=85&s=ef9cea2536effb418cc6246e6bb766a5" alt="Password reset email with Reset Password button" width="1358" height="1660" data-path="images/knowledge-base/password-reset-email.png" />
    </Frame>
  </Step>

  <Step title="Set a new password">
    Enter your new password and confirm it, then click **Update Password**.

    <Frame caption="Enter and confirm your new password.">
      <img src="https://mintcdn.com/clickpesa/0WSW-pYZvTe4euTd/images/knowledge-base/password-reset-update-password.png?fit=max&auto=format&n=0WSW-pYZvTe4euTd&q=85&s=713d6664b6664a4b7b412491ee79e4c2" alt="New password entry form" width="1004" height="536" data-path="images/knowledge-base/password-reset-update-password.png" />
    </Frame>

    <Frame caption="Password updated successfully.">
      <img src="https://mintcdn.com/clickpesa/0WSW-pYZvTe4euTd/images/knowledge-base/password-reset-password-updated.png?fit=max&auto=format&n=0WSW-pYZvTe4euTd&q=85&s=8dfeb45d2dea8da203202650a5ba9540" alt="Password updated confirmation screen" width="1276" height="524" data-path="images/knowledge-base/password-reset-password-updated.png" />
    </Frame>
  </Step>
</Steps>
