> ## Documentation Index
> Fetch the complete documentation index at: https://docs.clickpesa.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Notifications

> Stay informed about payments, deposits, payouts, and withdrawals via email, in-app, and web notifications

Notifications alert you to key account activity in real time. You can customize which transaction types and channels you receive alerts for.

**Notification categories**

1. **Payout** — payout initiated, refunded, or reversed
2. **Deposit** — deposit instructions and confirmations
3. **Local payment** — payments settled into your account

**Channels**

1. **Email** — sent to your registered email address
2. **In-app** — shown inside the Merchant Dashboard
3. **Web** — browser notifications when logged in (Safari support may vary)

## View notifications

<Steps>
  <Step title="Open notifications">
    Click the notification icon at the top right of the dashboard.

    <Frame caption="Notification bell in the dashboard header.">
      <img src="https://mintcdn.com/clickpesa/C3eIIio-qxIwXWfX/images/knowledge-base/SCR-20240401-rwrz.png?fit=max&auto=format&n=C3eIIio-qxIwXWfX&q=85&s=177e96d5c52baa4a34ee659840544089" alt="Notification icon in Merchant Dashboard header" width="3588" height="1262" data-path="images/knowledge-base/SCR-20240401-rwrz.png" />
    </Frame>
  </Step>

  <Step title="Browse in-app notifications">
    View payment, payout, and deposit updates in the notifications panel.

    <Frame caption="In-app notifications list.">
      <img src="https://mintcdn.com/clickpesa/b9ma1tDtoPEB4JTF/images/knowledge-base/SCR-20231116-rbmo.png?fit=max&auto=format&n=b9ma1tDtoPEB4JTF&q=85&s=8cdac71011ae725aa170823b8afebed5" alt="In-app notifications panel" width="710" height="906" data-path="images/knowledge-base/SCR-20231116-rbmo.png" />
    </Frame>
  </Step>

  <Step title="Open a notification">
    Click a notification to open its details in a drawer.

    <Frame caption="Single notification details.">
      <img src="https://mintcdn.com/clickpesa/0WSW-pYZvTe4euTd/images/knowledge-base/notification.png?fit=max&auto=format&n=0WSW-pYZvTe4euTd&q=85&s=225eaf34469c5770b8a19af81e683872" alt="Notification detail drawer" width="710" height="906" data-path="images/knowledge-base/notification.png" />
    </Frame>
  </Step>

  <Step title="Delete or mark as read">
    Use the three-dot menu on a notification to delete it or mark it read or unread.

    <Frame caption="Notification actions menu.">
      <img src="https://mintcdn.com/clickpesa/b9ma1tDtoPEB4JTF/images/knowledge-base/SCR-20231116-rcrk.png?fit=max&auto=format&n=b9ma1tDtoPEB4JTF&q=85&s=56e15573774bb87877ba0ef62e866a2b" alt="Notification delete and mark as read menu" width="686" height="372" data-path="images/knowledge-base/SCR-20231116-rcrk.png" />
    </Frame>
  </Step>
</Steps>

You also receive **email** notifications with the same information when email alerts are enabled.

If web notifications are enabled and you have granted permission for merchant.clickpesa.com, you can receive **web** notifications while logged in, even when the dashboard tab is in the background.

## Notification settings

<Steps>
  <Step title="Open notifications">
    Click the notification icon at the top right of the dashboard.

    <Frame caption="Notification bell in the dashboard header.">
      <img src="https://mintcdn.com/clickpesa/C3eIIio-qxIwXWfX/images/knowledge-base/SCR-20240401-rwrz.png?fit=max&auto=format&n=C3eIIio-qxIwXWfX&q=85&s=177e96d5c52baa4a34ee659840544089" alt="Notification icon in Merchant Dashboard header" width="3588" height="1262" data-path="images/knowledge-base/SCR-20240401-rwrz.png" />
    </Frame>
  </Step>

  <Step title="Open settings">
    Click the settings icon at the bottom right of the notifications panel.

    <Frame caption="Notification settings icon.">
      <img src="https://mintcdn.com/clickpesa/0WSW-pYZvTe4euTd/images/knowledge-base/settings.png?fit=max&auto=format&n=0WSW-pYZvTe4euTd&q=85&s=780326bd149e845f6c7832d76effc9aa" alt="Notification settings icon" width="710" height="906" data-path="images/knowledge-base/settings.png" />
    </Frame>
  </Step>

  <Step title="Customize preferences">
    Turn categories and channels on or off per your preference.

    <Frame caption="Notification category and channel toggles.">
      <img src="https://mintcdn.com/clickpesa/b9ma1tDtoPEB4JTF/images/knowledge-base/SCR-20231116-rbtn.png?fit=max&auto=format&n=b9ma1tDtoPEB4JTF&q=85&s=115988888131909a5e1d134c15ccfa94" alt="Notification settings toggles" width="700" height="902" data-path="images/knowledge-base/SCR-20231116-rbtn.png" />
    </Frame>
  </Step>
</Steps>

## FAQ

**Can I receive notifications for only certain transaction types?**

Yes. Use notification settings to enable alerts for selected categories only.

**Are web notifications available when I am not on the dashboard?**

Web notifications require an active browser session where you are logged in and have granted permission.

**How do I stop email notifications?**

Turn off **Email** for the categories you do not want in notification settings.

**Do notification settings affect security alerts?**

Security-related alerts are mandatory and are not controlled by these preferences.