> ## Documentation Index
> Fetch the complete documentation index at: https://docs.clickpesa.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Payment Plans

> Create and manage CRDB Direct Debit payment plans in the Merchant Dashboard

**Payment Plans** are how you set up recurring CRDB Direct Debit collections in the Merchant Dashboard. Each plan links a customer, a debit schedule, and a CRDB mandate.

<Note>
  Activate [CRDB Direct Debit](/crdb-direct-debit/setup) before creating a plan. Developers can also request mandate approvals with the [CRDB Direct Debit API](/crdb-direct-debit/api-overview).
</Note>

## What You Can Do

* Create a plan with installment amount, start/end dates, and frequency (daily, weekly, monthly, or yearly)
* Request CRDB Direct Debit mandate approval for the customer's CRDB account
* Track mandate status (**REQUESTED**, **ACTIVE**, **REJECTED**, **CANCELLED**)
* Review upcoming and past installment cycles on the plan details page
* See plans for a specific customer on the customer **Payment Plans** tab
* Cancel an active mandate when collections should stop

## Create a Payment Plan

1. Open **Payment Plans** in the Merchant Dashboard sidebar, or open a [customer](/dashboard/customers) and use their **Payment Plans** tab.
2. Start **Create Payment Plan**.
3. Choose the customer and plan details:
   * **Installment amount** (TZS)
   * **Start date** and **end date**
   * **Frequency** (for example every month, or every 2 weeks)
   * **Bill details** / description
4. Add the CRDB payment method details:
   * **CRDB account number** (debit account)
   * **CRDB SimBank mobile number** (12 digits, country code, no `+`) — must be registered for SimBanking on that account
5. Review the plan summary and upcoming installments, then submit to **request approval**.

After submission, the mandate starts as **REQUESTED**. When CRDB confirms, the plan becomes **ACTIVE** and scheduled collections can begin. If the mandate is **REJECTED**, installments will not collect.

<Warning>
  A CRDB account can only have **one mandate at a time**. If the debit account already has an active mandate, cancel or complete it before creating a new plan.
</Warning>

## Plan Details

On a plan's details page you can:

* See customer and mandate information (including CRDB account and SimBank number)
* Review installment cycles (due dates, amounts, and collection status)
* Follow mandate status changes
* Cancel an **ACTIVE** mandate when needed

## Notifications

You receive merchant notifications when a Direct Debit mandate is:

* **Requested**
* **Approved** (plan active)
* **Rejected**
* **Cancelled**

See [Notifications](/dashboard/notifications) for in-app, email, and web channels.

## Payments

Successful and failed installment attempts appear under **Transactions → Payments** with channel **CRDB DIRECT DEBIT MANDATE**. Configure [webhooks](/home/webhooks) if you want the same events in your own systems.